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Privacy Policy

Effective Date: January 2026

At Mr. Reliable Heating & Air, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide to us through our website, phone calls, and text messaging services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a service, sign up for a maintenance plan, or contact us for inquiries. This information may include:

  • Name
  • Physical address (for service visits)
  • Email address
  • Phone number (mobile and/or landline)
  • Service history and equipment details

 

2. How We Use Your Information

We use the information we collect to:

  • Schedule and fulfill HVAC service requests and maintenance.
  • Communicate with you regarding appointments, estimates, and invoices.
  • Send you promotional offers, seasonal reminders, and company updates (with your consent).
  • Improve our customer service and business operations.

 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at 832-263-3538:

YOU HAVE ACCESS TO AND CONTROL OVER YOUR INFORMATION.

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

 

3. SMS and Mobile Communication

Mr. Reliable Heating & Air provides you the option to communicate with us via text message (SMS/MMS) for appointment reminders, service updates, and promotional offers.

    • Consent: By providing your mobile number and opting in through our website forms, verbal agreement, or by initiating a text to us, you consent to receive recurring automated and manual text messages from Mr. Reliable Heating & Air. Consent is not a condition of purchase.
    • Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our phone number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
    • Help: If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly by calling us 24/7 at  832-263-3538.
    • Disclosures: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interaction with us.
    • No mobile opt-in or text message consent will be shared with third parties or affiliates.

 

4. Non-Sharing of Mobile Data (Carrier Compliance)

Important: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

5. Third-Party Sharing

We do not sell, rent, or lease our customer lists to third parties. We may share your information with trusted service providers (such as dispatching software or billing platforms) solely to help perform statistical analysis, send you email or postal mail, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Mr. Reliable Heating & Air, and they are required to maintain the confidentiality of your data.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

6. Data Security

We secure your personal information from unauthorized access, use, or disclosure using industry-standard physical and electronic security measures.

When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

7. Changes to this Policy

Mr. Reliable Heating & Air will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Policy.

 

8. Contact Information

If you have questions or comments regarding this Privacy Policy, please contact us at: 832-263-3538

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