We were very thankful to have Abraham come out and help us with our AC! He was very courteous, professional, and very knowledgeable & explained things to us on our level so we understood what was happening, all with a smile on his face! Amazing technician for sure!Also thank you to install crew for our AC system! They were awesome! They did the work in great time & answered any questions we had throughout the day, about any part of the system. They cleaned up everything and made this install such a breeze!!We HIGHLY recommend Mr. Reliable Heating and Air!!!
Whew! Spun the wheel and got lucky with these guys. Andy is FANTASTIC. We did not feel like we were being taken advantage of. Yes, a new compressor is expensive, but these guys knew what they were doing. Found that compressor blew out due to a lightning strike next door. Added a surge protector and did not push us into anything.Glad we found Mr Reliable. Highly recommended!
Good in a bad situation. I called around to about 5 different companies to check availability and this was the only one able to come tonight at around 8:00 PM.Daniel Romero was professional, quick, and enjoyable to talk to. I couldn’t be more appreciative of him coming out tonight. PS: we’re in an excessive heat warning right now
Our AC stopped cooling & they were able to send a technician within 40 mins of my call. We have a newborn at home so their promptness meant the world to us! Thank you, Stefan and Team!(Oh and once the tech is on their way, you can track them to see their ETA. So cool!)
Mr. Reliable had a tech out to my home under an hour of calling for help! Craig arrived & delivered exceptional customer service, thoroughly explaining the process in determining the issue, the problem it self and the fix! I signed up for the membership & got me a discount on the initial costs & two free tune-ups a year!! I will definitely recommend Craig & this company to my friends and neighbors!!
Andy was fantastic! He was here in 1 hour, explained the problem clearly and charged much less than we thought it could be. We signed up for a membership and will use this company for years to come!
Richard and Diljot Sharma
I recently had the pleasure of using the services of Mr. Reliable for my air conditioning maintenance needs, and I must say that I am thoroughly impressed with their outstanding service and professionalism. There was a small misunderstanding that was quickly rectified.First and foremost, their customer service is top-notch. From the moment I reached out to schedule an appointment, their staff was friendly, attentive, and knowledgeable. They promptly answered all my queries, provided detailed information about their services, and worked around my busy schedule to find a suitable time for the maintenance visit.When the technicians (Stefan and Craig) arrived at my home, I was immediately impressed by their expertise and professionalism. They were punctual, neatly dressed in company uniforms, and well-equipped with the high-tech tools that I have not seen other companies use. Their attention to detail was evident as they meticulously inspected my air conditioning system, addressing any concerns or issues they encountered along the way.The technicians demonstrated a deep understanding of air conditioning systems and exhibited excellent problem-solving skills. They efficiently diagnosed a minor issue with my unit, ensuring its optimal performance. Furthermore, they took the time to explain the maintenance process to me, providing useful tips and suggestions to extend the lifespan of my AC system.Not only did Mr. Reliable deliver exceptional service during the maintenance visit, but their pricing was also fair and transparent. They provided a detailed breakdown of the costs involved, ensuring there were no hidden fees or surprises. The value for the quality of work performed was truly remarkable, making them stand out among other maintenance companies in the area.Overall, I am extremely satisfied with the air conditioning maintenance service provided by Mr. Reliable. They exceeded my expectations in every aspect, from their excellent customer service to their skilled technicians and transparent pricing. I would highly recommend their services to anyone in need of professional air conditioning maintenance. I will certainly be using their expertise in the future and will confidently refer them to friends and family.
Stefan was thorough and efficient. Zeroed in on the needed repair. Cleaned out P trap, drained line, and sprayed solution to delay algae coming back. Thank you so much.
Daniel was absolutely a joy to work with! Very professional, personable and knowledgeable! I learned quite a bit from him as well. He inspected the unit inside and out, diagnosed the problem within 10 mins. He thoroughly explained what the problem was. Within 20-30 mins the problem was fixed and we had A/C!I also took advantage of their maintenance program. I feel so much better knowing that the company will be keeping up with that!I also want to recognize Mike. He is the first person I talked to when I called, exceptional customer service on his end.Thank you again Daniel for coming out in this emergent situation.Absolutely grateful,Hope Hippel
Mr. Lewis was great! He came right on in and quickly found the problem! Fixed it and was gone in less than 30 mins! Will definitely request him if ever needed again!
There is a reason why this is business is 5/5. Drew took the time to do a load calc on my home. He was knowledgeable, respectful, and straightforward. I never felt like he was in a rush trying to sell me something. Overall this was a positive experience. You cannot go wrong hiring Mr. Reliable.
David did a great job from estimating to project completion. He even had the installation team come back out to make improvements to the installation upon his inspection, ensuring the job was done properly. Mr. Reliable is now my new HVAC service company. Great service and quality work!
I received exceptional service from this business when I needed my AC repaired in the Houston summer. Stefan was there as soon as possible and diagnosed the problem in a short while. My AC was fixed the same day and he also walked me through how to maintain it. The rate they offered was very competitive and he made a really bad situation have a happy ending. I cannot recommend this company enough. They also have follow ups and will make sure your system remains in good condition. Thank you so much for always doing such a great job!
Chris P. Hudson
After gathering quotes from several HVAC companies, I ended up selecting Mr. Reliable Heating and Air, mainly due sincerity and good communication I received from the owner. Long story short, I had a 3 ton and a 2 ton unit installed and I'm extremely impressed with their work! A new installation is definitely a big expense for any homeowner, but I would encourage you to consider giving them the opportunity above all other competition - I'm fully confident you will be very pleased with your investment! These guys went above and beyond to far exceed my expectations. You'll notice my return vent shown in one of the pictures provided on this review... that wasnt even listed on the scope of work, yet they included it for free since the existing return was restricting air flow. Well done guys!
Called an A/C Repair Business that shall remain unnamed. After stringing me along for three days sweating, I contacted Mr Reliable. Drew answered and had someone come out within 45 mins!! By 9am the next day, they had a crew of guys giving me a new HVAC system!! Very pleased with these guys and I’d recommend you give Mr. Reliable a call ASAP!!! You won’t be disappointed.