About Us

First, why Us?

Our founder, Drew Gay, is a seasoned business professional who worked for multiple HVAC companies in multiple states. He’s experienced both good and bad practices driven by corporate priorities. Some companies focus on their customers, some focus on their employees, and others prioritize single transactions – just get the sale.

He knew that a successful business is one that commits to satisfying customers. This is done by hiring and training caring professionals who want to positively change this industry. We provide an opportunity for lifelong careers, investing in our employees long term, so the customer receives the end result of someone who takes pride in their work and stands behind everything we do as a team. Happy, well-educated professionals focus on solving customer problems. They seek life-long customer relationships, which are only possible by consistently delivering high quality outcomes at reasonable prices.

The team we have built goes the extra mile for our customers. Your home is a substantial asset. It should be a reliably safe, comfortable space that grows in value over time. Our measure of success is to earn customers for life.

Why the Mr. Reliable robot butler mascot? We wanted to make sure our brand conveyed what it is we deliver as a team – consistent, high quality results. It’s Just How We’re Programmed!

Drew Gay

Drew is a husband, father of three (four if you include his French Bulldog named Pickle) and entrepreneur. With a degree in International Business from the College of Charleston, he got to study Mandarin Chinese (reading, writing, listening and speaking) in Beijing, China.

He has been a record-setting performer in both the Finance and HVAC industries. He prides himself in being able to explain complex concepts in simple terms. He is a lifelong learner and people-first person who, whenever possible, can be seen running mile after mile. He intends to make customers and team members a family that respectfully support each other.

Bobby Gay, Operations Manager

Bobby is a husband, father of three, and business professional who has helped corporations maximize effectiveness. He has consistently helped clients: increase sales win rates, reduce costs and make revenue predictable. This benefits the client by consistently delivering high quality results that meet and, hopefully exceed, expectations.

He believes in hiring passionate employees, teaching them to follow proven methods and always searching for improved performance, which delivers winning outcomes for our customers. He is an avid reader and, when not working, loves hanging out with grandsons Carter and Griffin.

Carter Gay

Carter is in charge of organizing things at Mr. Reliable. He has a unique ability to put things (e.g. toys) in order largest to smallest. His potential for running the inventory department is enormous. He enjoys playing with his best friend Michael and making his parents’ house messy in record setting time.

Griffin Gay

He’s less than a year old, but we are sure Griff will be in Customer Support someday. His smile automatically brightens folks’ day. We can’t wait to hear what he has to say once he starts talking. If he talks as much as he drools, we might have a problem on our hands.

Our Values

As a local heating and AC company, we always treat our customers as our own family, with friendliness, honesty, respect, and understanding. At our first meeting, whether it is for a heating and air installation consultation or a minor repair, we will take the time to get to know your heating and cooling needs. In this way, we ensure that we always conduct work that will achieve the desired result, improve the efficiency of your current system, improve the safety of you and your loved ones, or fit within your financial means.

Additionally, we consider transparency a hallmark feature of any trustworthy and reliable relationship. Our pros will provide thorough explanations of any work we need to complete, detailed breakdowns of costs, and an accurate timeframe for the work. With any installation or replacement, we will verify that our customers understand how to use the system properly, how to maintain the system to ensure efficiency, and what to expect further down the road in terms of system lifespan.

Any heating and AC company should be able to be relied upon. Here at Mr. Reliable Heating and Air, we understand that heating and cooling problems always strike at inopportune times. You and your family should never be stuck in the sweltering heat of Houston, TX, summers without a functioning AC system, or left to shiver in the chilly winter temperatures without an efficient heating source. You can give us a call, and we will show up at your door with a smile, all our necessary equipment, and common repair parts so we can fix any minor repairs immediately.